Centralized check-in area means better care ‘every step of the way’ for cancer patients
When Caregivers put themselves in the shoes of patients who visit the Centra Alan B. Pearson Regional Cancer Center, they noticed an opportunity to improve the check-in experience.
They envisioned a new, centralized check-in area in the center’s main floor lobby and reduced wait times; a warm and welcoming greeter who would direct patients to six private check-in stations where they could complete their registration process in comfort and with the utmost privacy; and volunteers who would walk patients from the beautiful new area to the location of their appointment. Thanks to donor support, their ideas became a reality for patients in August.
In 2006, Alan B. Pearson pledged more than $3 million to help establish the center. It opened in 2008. Through his lifetime and estate giving, he invested more than $9 million in the center. His generosity continues to help cancer patients experience excellent care.
“We believe in taking care of our patients as soon as they walk in the front door,” said Tom Angelo, vice president of Centra Oncology service line and the Pearson Cancer Center leadership team. “The improved patient experience would not be possible without donor support. We can continue to invest in the latest cancer-fighting technologies and refine how we care for and serve our patients every step of the way.”
The changes ensure that patients receive a more personal and guided experience, as well as better access to the elevators and an open-lobby concept. In addition, signage was added to help patients find their way around the center.
“We found that cancer patients had approximately 150 appointments along their journey,” Tom said. “This project addresses one of those needs.”
More than 460 generous donors have made gifts in support of the center’s work since it opened.
“We are truly grateful to each and every person who has contributed,” said Centra Cancer Center Senior Director Kathi Manis, MSN, RN, CEN, NE-BC. “The gifts help us continue to provide patients and their families with excellent outpatient care in a truly state-of-the-art facility.”