Patient Experience

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Patient Experience

From the first time you visit our website or speak with a member of our staff to your continued health after your visit, we are committed to creating the best patient experience possible. We want our patients to receive not only excellent clinical care, but also clear and helpful communication, structured and efficient service, as well as empathetic and positive interactions with our staff. We believe that it is our responsibility and privilege to provide a great, holistic patient experience.

Patient and Family Advisory Councils: Frequently Asked Questions

Patient and Family Advisory Councils: Frequently Asked Questions
Patient and Family Advisory Councils: Frequently Asked Questions

A:  What is a Patient and Family Advisor?

Q:  A Patient and Family Advisor is someone who:

  • Wants to help improve the quality of Centra Health’s care for all patients and family members
  • Gives feedback to the health system based on his or her own experiences as a patient or family member
  • Helps us plan changes to improve how we take care of patients

Patient and Family Advisors provide a voice that represents all patients and families of patients who receive care at Centra Health

They partner with hospital doctors, nurses, and administrators to help improve the quality of our hospital’s care for all patients and family members.

A:  Why should you become a Patient and Family Advisor?

Q:  When you or your family member was a patient at Centra, did you think there were things we could have done better?

Do you have ideas about how to make sure other patients and families get the best care possible?

At Centra Health, patient and family advisors give us feedback and ideas to help us improve the quality and safety of care we provide.

A:  Who can be a patient and family advisor?

Q:  You can be an Advisor if you or a family member received care at Centra Health in the last 3 years.

You do not need any special qualifications to be an Advisor.

What’s most important is your experience as a patient or family member.

A:  What do Patient and Family Advisors do?

Q:  If you are an Advisor to Centra, you can help us in the following ways:

  • Serve on the Patient and Family Advisory Council (PFAC).  The PFAC discusses and plans changes to improve hospital quality and safety. Members include patients, family members, and hospital staff.
  • Review or help create educational or informational materials. Advisors help review or create materials like forms, health information handouts, and discharge instructions. Advisors help us make these materials easier for all patients and family members to understand and use.

A:  Is being a patient and family advisor right for you?

  • Being a Patient and Family Advisor may be a good match with your skills and experiences if you can:
  • Speak up and share suggestions and potential solutions to help improve hospital care for others
  • Talk about your experiences as a patient or family member – but also think beyond your own personal experiences
  • Talk about both positive and negative care experiences and share your thoughts on what went well and how things could have been done differently
  • Work with people who may be different than you
  • Listen to and think about what others say, even when you disagree
  • Bring a positive attitude to discussions
  • Keep any information you may hear as an advisor private and confidential.

To get more information about becoming an Advisor at Centra Health or to find out how to apply please:

Call: 434.200.7391


Join us! Together we can work to make the Centra health system the best it can be!