Coronavirus

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Coronavirus

At Centra, we are closely monitoring the outbreak of COVID-19, the disease caused by the novel Coronavirus. Cases of COVID-19 are being reported in a growing number of countries internationally, including the United States, with confirmed cases across the Commonwealth. 

If you have symptoms including coughing, fever, and shortness of breath and/or have been in contact with someone who has been diagnosed or in a location where transmission is high, call our Centra Coronavirus Care Line first at 434.200.1225 for an initial screening by a doctor or nurse. 

Call the Coronavirus Care Line

If you are not experiencing symptoms or have not been in contact with someone who has been diagnosed, it is still important to practice social distancing and to remain as informed as possible on the transmission of the Coronavirus.

Learn More from the Center for Disease Control and Prevention (CDC)

Check back here for regular updates on the Coronavirus in our region. 

 

Hear from our Chief Medical Officer Chris Thomson as he discusses reopening elective procedures

What Should I Do If I think I am Sick?

Are You Feeling Sick or Unwell?

Are You Feeling Sick or Unwell?
Are You Feeling Sick or Unwell?

Are you experiencing cough, shortness of breath, and high fever? 

If yes and you are not experiencing emergency symptoms, call Centra's Coronavirus Care Line at 434.200.1225 for an initial screening. They may refer you to one of our testing facilities, or encourage you to call your primary care provider or to participate in a virtual visit through Centra 24/7. 
If no, but you have other symptoms or illness call your primary care provider, or utilize Centra 24/7 to avoid having to go out in public and risk catching or spreading germs.

Have you been exposed to Coronavirus or traveled to a location with high exposure and transmission? 

If yes, stay home!  Since symptoms can take up to two weeks to show, it is safest to self-monitor yourself for symptoms and stay home. If you begin experiencing symptoms, call the Coronavirus Care Line at 434.200.1225
If no, continue to practice prevention methods like social distancing, regular hand-washing, and staying home as much as possible.

Call the Coronavirus Care Line 

What Should I Do Before Going To The Emergency Room? 

If you are not experiencing emergency symptoms, call the Coronavirus Care Line first at 434.200.1225 and they may send you to one of our testing locations (no drop-ins).  If you are not sure if you are experiencing coronavirus symptoms, call your primary care provider first or use Centra 24/7 online virtual visits. 

If you are experiencing difficulty breathing among other symptoms of COVID-19 and feel you need emergency care, call 911 and tell them you are experiencing difficulty breathing and that you think you might have the Coronavirus. 

If you think you may have symptoms of the coronavirus or have been in contact with someone who has been diagnosed, please call before entering any healthcare facilities and follow the CDC recommendations for preventing the spread. 

Download our flow chart to learn what to do when you feel unwell.

What Is Centra Doing About The Coronavirus?

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News and Updates
News and Updates

See the latest public updates with the below media releases, press conferences, news stories,  blog posts, podcasts and videos.

Hear from our Chief Medical Officer Chris Thomson as he discusses reopening elective procedures



Centra News

Press Conferences

Media Advisories

Blog Posts and Podcasts

Look for more content at CentraScripts.com

Centra Medical Group
Centra Medical Group

For Centra Medical Group patients

Centra Medical Group has resumed ambulatory elective office visits and ambulatory procedures for all patients. Our experts are here for all your health needs, whether it’s we meet in or through Centra 24/7 virtual care. We are taking numerous important safety measures to care for you and our community as safely as posisble!

If you have a new or worsening problem, please contact your provider's office. An in-person visit or a telephone call with your provider may be scheduled. 

If you need medication refills during this time, please call your pharmacy for a refill request.

If you are a patient with Stroobants Cardiovascular Center, please note that all follow-up appointments for stable patients will be rescheduled and all appointments in Moneta, Danville, and Gretna will be rescheduled or moved to the Lynchburg location. In Lynchburg, we will still be seeing urgent patients, providing Protime checks, and taking referrals for symptomatic patients, along with a few other outpatient appointments. Bedford and Farmville will remain open for hospital consults, imaging, stress tests, and urgent visits. If you have a question about whether or not your appointment is being rescheduled, please call 434.200.5252.

 

Closings and Cancellations
Closings and Cancellations

The following clinical closings and cancellations are important to protect our patients and caregivers from the spread of the virus, as well as free up resources and space to care for an onslaught of patients needing critical care should the need arise.

  • Elective and non-essential surgeries will be performed with diligent planning and safety protocols.
  • Routine and elective follow-up visits for patients  in our clinics will be reopened. Patients may have the option to move their appointments to telephone consultations to maintain medication management, prescription refills and medical follow up. 
  • The Dawson Inn will be closed until further notice. 
  • Self-service food and drink options in our cafeterias will be closed and will provide boxed lunches instead. 

In addition to these changes in the hospitals, additional support groups and programs throughout the system will be canceled or closed as well to best align with the requirements of social distancing and flattening the curve. 

  • The Healthy Skin Center is closed.
  • Fenwick patient accounting will be closed to visitors/patients beginning Monday, 3/23
  • Events at the Alan B. Pearson Regional Cancer Center have been canceled until further notice, including the Musical Month of March, yoga, tai chi, mindful meditation, support groups, food truck days, and more.
  • All Centra Weight Loss support groups will meet virtually through the appropriate Facebook groups.
  • All Childbirth and Family Education classes and support groups are currently canceled, including Baby Cafe and Journey to Baby.
  • The Stroke Survivor Support Group is canceled until further notice.
  • The  Centra Hospice Grief Support Group, Series One, will meet virtually beginning May 5.  Please contact hospicebereavementcounselors@centrahealth.com or call 434.200.3204 to register or request more information.    
  • Bedford Adult Day Center is closed.  

 

Visitation, Entrance, and Procedure Restrictions
Visitation, Entrance, and Procedure Restrictions

Visitor Restrictions

Centra access to all four hospitals – Lynchburg General Hospital, Virginia Baptist Hospital, Southside Community Hospital, Bedford Memorial Hospital and the Gretna Emergency Department. Out of an abundance of caution for our patients and caregivers, routine visitors will not be allowed in Centra hospitals until further notice.  Outpatients who have scheduled appointments in the hospitals will be allowed entry.

Very narrow exceptions to the "No Visitor" policy will be considered for those visitors who have screened negative upon arrival:

  • Obstetrical patient - ONE approved  visitor will be admitted
  • Pediatric patient - ONE  visitor will be permitted (parent or legal guardian) per admission
  • Comfort care / end of life care - up to TWO visitors
  • Approved visitors as well as outpatients with scheduled appointments will be screened for symptoms, travel, and temperature prior to entry

Preventing the transmission of any infectious disease is imperative to keep our patients and caregivers safe.

In an effort to help patients connect with their loved ones while visitation is restricted, Centra is helping to provide devices for video and phone calls home, as well as setting up a personalized note delivery service. 

For guidance on how to connect with loved ones during the visitation restrictions, view our Remote Visitor Instructions

To send in a note to a loved one or a patient in need of hope and encouragement, submit our Patient Notes Form

New Entry Points

Centra is restricting entry points to our hospitals. We are taking these measures to promptly identify and isolate any potential cases and to ensure a safe clinical environment because our community and caregiver’s peace of mind is important. Hospital visitors and patients can expect to be asked screening questions prior to entering Centra facilities. This may result in lines forming. We will conduct screenings as quickly as possible and ask patients to please allow extra time to get to their appointments.  

These access limitations are in effect until further notice:  

Centra Lynchburg General Hospital 

  • Emergency Department (for ED patients only 7am - 9pm)
  • East Tower Main Lobby entrance
  • Terrace entrance on Thomson Drive.

Screeners will be at the entry points from 7am until 9pm.  Between 9pm and 7am, all authorized visitors will be required to access Lynchburg General Hospital through the Emergency Department entrance. Additionally, all vendors delivering supplies to the hospital will be screened at the loading dock. The entrance to the Radiology Department, located at the rear of the hospital, will be closed to public access; Radiology patients should plan to enter through the East Tower Main Lobby entrance or Terrace entrance.  

Centra Virginia Baptist Hospital

  • Oak Lane entrance
  • Barker/Cowling side entrance 

Screeners will be at the Oak Lane Entrance from 7am until 9pm and at the Barker/Cowling side entrance during regular business hours Monday-Friday. Between 9pm and 7am, the only access point will be the Oak Lane entrance; visitors will need to use the buzzer at the entrance for a telephonic screening to be clear to enter. All vendors delivering supplies to the hospital will be screened at the loading dock. All other entrances to Virginia Baptist Hospital will be closed to public access. 

Centra Bedford Memorial Hospital

  • Emergency Department
  • Main Entrance.

After 9pm. and weekends the only entrance open will be through the emergency department.  

Centra Southside Community Hospital in Farmville

  • Emergency Department
  • Main Entrance
  • Urology/Oncology/Neurology patients will be able to enter through the 1927 Building entrance

The main entrance will be open from 6am to 5pm, with the remaining two open during regular business hours Monday-Friday. After 5pm and weekends, the only entrance will be through the emergency department.  

Procedure Restrictions

As Governor Northam’s executive order banning performance of elective procedures expires, Centra will resume caring for patients requiring elective procedures on Friday, May 1st. Our surgical and procedural teams are diligently planning every step of the process to ensure safety.

Some key features of Centra’s return to safe performance of surgical and procedural care includes

  1. Perform pre-procedural COVID-19 testing for all patients. Although our caregivers will wear PPE for all patients, COVID-19 positive patients will be rescheduled based on existing guidelines;
  2. Patients entering the hospital will be screened with a temperature check and questioning;
  3. To the extent possible, staggered starts to procedural areas will be implemented;
  4. Caregivers will continue to exercise precautions as if they are COVID-19 positive. (Physical distancing and PPE utilization)
  5. Aerosolizing procedures (e.g. intubation, nebulizer therapy) will be minimized and when required, a minimum number of caregivers will be present;
  6. Air-exchange filters will be used liberally in anesthesia machines; and
  7.  Extra time will be offered for natural air exchange processes to occurs

Ambulatory, elective office visits and ambulatory procedures for patients will resume for patients under the age of 70. For those over the age of 70, visits will still be restricted. Patients are being contacted and offered clinic appointments or telehealth visits. This will be done at the discretion of individual practices. Centra Medical Group facilities and office practices are safe, and all precautions are being taken to keep our patients and staff safe as we reopen for elective clinic visits for patients under 70. 

Internal Precautions
Internal Precautions

Centra is also taking measures internally to prevent potential transmission between providers and employees. This includes travel restrictions, workflow modifications, and vendor/visitor policies.

Travel Furlough

  • Centra is prohibiting any business-related travel both international and domestic.
  • Any Centra employee who leaves the country must notify Employee Care Services and follow a 14-day self-monitoring quarantine.
  • Caregivers considering personal travel should be smart and safe, using masks and practicing social distancing.
  • Centra discourages all travel (both domestic and international) for non-essential purposes, to large gatherings, and to areas experiencing high numbers of COVID-19 cases, as documented by the CDC.
  • Vendors and external business partners are not allowed to enter the facility. 

In-Person Communication

  • In-person meetings that include 10 or more individuals will be prohibited on Centra property as large gatherings can cause accelerated transmission.
  • Social distancing must be practiced for any and all in-person communication.
  • Meetings should be conducted by phone or video conference whenever possible.

Donations

Donations
Donations

Mask Donations

Centra is asking for assistance in making sewn cotton masks for patients, visitors, and non-patient facing employees. A pattern and directions are listed below along with a YouTube link for guidance. We offer our huge thanks to Gleaning for the World for their support in both making masks, arranging sewing kits, washing and processing our cloth masks. There are four established drop off locations throughout our service area. Please find the one closest to you and drop off your mask donation in the marked bins.

 Drop-off locations with bins clearly marked are located at the following facilities;

  • George and Rosemary Dawson Inn- Front entrance, under the awning
  • Bedford Memorial Hospital- Front Entrance, clearly marked in a red bin
  • Southside Community Hospital- Main entrance
  • Gretna Medical Center- primary care front desk

Facemask Pattern and Instructions

  1. Create a template using cardboard/posterboard measuring 9 ½ inches by 15 ½ inches
  2. Using 100 % cotton, cut out rectangles.
  3. Fold in half like a book right sides together and sew edges leaving an opening approx. 2 inches and trim corners.
  4. Flip inside out and iron.
  5. Sew small opening shut.
  6. Create two horizontal pleats, pin. Mask should measure approx. 4 inches from top to bottom.
  7. Cut 5 inches of thin elastic, 1 for each side.
  8. Attach small elastic to top and bottom of each side.

Elastic ear straps are preferred; any elastic including, hair bands, rubber bands, etc.

Non-Monetary Donations (Food, Flowers, Etc.)

               Centra caregivers are also happily accepting donations in the form of food, flowers, books, and other supportive or encouraging gifts. To offer a donation to our staff or patients, please fill out the form below or email communityliaison@centrahealth.com and a member of our community liaison team will get back to you to coordinate the donation.

Fill Out The Donation Form Here

Please note, if donating food, that food safety is a big concern – All food must be produced from a permitted Health Department inspected kitchen, must be in individual portions and wrapped individually, delivered to an agreed upon location, depending on the facility. Please fill out the form linked above if you have a food donation that follows the criteria below. 

Acceptable Donations: 

  • Boxed Lunches (hot or cold) from a restaurant 
  • Individual, portioned cookies, baked in a commercial kitchen 
  • Hot food, packaged individually, ready to serve, from a commercial kitchen 
  • Prepackaged snacks or cookies (grab and go) 
  • Fresh fruit, vegetables, that can be washed and portioned 
  • Pantry Items that can be handed out (cereals, baking mixes, canned goods) 

 

PPE or Medical Equipment Donations

If you are able to donate any PPE or Medical Equipment during this time, please email communityliaison@centrahealth.com directly. They will connect you with someone in Centra who can review your donation and coordinate a time and location for drop off. We are very grateful for this type of assistance, but any PPE or medical donations must be thoroughly reviewed so please do not come by unannounced to make your donation.            

Monetary Donations

A gift to the Centra Foundation’s Greatest Need fund will allow your local healthcare system to quickly respond to the current and changing demands of the COVID pandemic in a variety of ways:  purchase ventilators, equipment and supplies such as PPE (personal protective equipment), support our caregivers, establish ancillary treatment areas for potential patient surges, provide public health education and more. Please click here if you can help with a monetary donation.

Give Now

Patient Support and Good News

Patient Support and Good News
Patient Support and Good News

Patient Notes

If you are unable to visit a loved one in the hospital during this time or want to provide support to a patient in need, visit CentraHealth.com/Patient-Notes and submit a note or upload a homemade card or a personalized photo and we will be happy to deliver it directly to your patient.

Send a Note

Little Things

Do you want to share a story of generosity or hope during this health crisis?  We are collecting stories of all of the good things, big and small, through CentraHealth.com/LittleThings. Share your story with us – whether about yourself, a Centra Caregiver, or someone who has shown you support or generosity during this time. This can be the little things like a Centra Caregiver going out of their way to comfort patients with limited visitation, a local restaurant or community member dropping off food to clinical staff as a way to say “thank you”, or all the people sewing cotton masks for our patients. We may share your story on our social media, blog, or in other ways around the hospital or to the public as a way to say thank you!

Share Your Story

Staying Healthy

Staying Healthy
Staying Healthy

Whether or not you believe you are at risk for the Coronavirus, please follow the prevention measures set forth by the CDC including: ​

  • Wash your hands often with soap and water for at least 20 seconds. Use an alcohol-based hand sanitizer that contains at least 60% alcohol if soap and water are not available.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Avoid close contact with people who are sick.
  • Stay home when you are sick.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash. If no tissue is available, sneeze into your elbow.
  • Clean and disinfect frequently touched objects and surfaces.
  • Download Centra 24/7 for virtual visits so that if you feel under the weather you can get care without leaving home!

Staying Informed

How Can I Help?

If you feel inspired and able to contribute during this time there are several ways you can get involved to help ease the burden of our caregivers, patients, families, and communities. Please do not make a donation at one of our facilities without following the proper protocol listed below. As always, you can help prevent the spread by taking steps to stay healthy  and informed. Thank you for your contribution!