Centra Medical Group Physical Medicine & Pain Management Center is located on the campus of Centra Southside Community Hospital. Our office provides services to help treat chronic pain. We thoroughly evaluate each individual and develop an appropriate, safe and effective plan of care to achieve optimal health, minimize disability, restore function, and control or alleviate pain. 

Conditions Treated

Our center cares for patients dealing with the chronic pain that steals enjoyment of life. We treat a variety of conditions including:

• Arthritis
• Cancer
• Degenerative disc pain
• Diabetic neuropathy
• Face pain
• Low back pain and neck pain
• Neurogenic headaches
• Pelvic pain
• RSD
• Shingles
• Stump pain
• Neuropathic pain
• Spinal stenosis
• Sickle Cell disease

Services and Treatments

• Epidural steroid injections
• Radiofrequency ablation
• Spinal cord stimulators
• EMG/nerve conduction studies
• Therapy orders
• X-ray and lab orders

Appointments

Your time reserved with your provider is valuable. Please arrive 15 minutes before your scheduled appointment. Bring a photo ID, insurance card and copayment if applicable. You must attend all of your appointments to continue your treatment at the center. If you do not keep your appointment, you may not be eligible for a refill of your medications. If you must reschedule, please call at least 24 hours in advance to cancel or you may be subject to a missed appointment fee.

Medication and Refills

Please provide a seven day notice for prescription refills outside of an appointment. This allows time for the nurse to contact you with any questions or schedule an appointment if your provider needs to see you. We ask that you use one pharmacy, if possible, to be sure that your medications are stocked consistently. Not all pharmacies carry all medications. If they need to be ordered, your medications may be delayed.

Lab Results

There are several ways to receive your lab results:

• A letter may be sent to you with a copy of the results to share with your primary care provider.
• You may receive a phone call to review your results.
• You may access all of your lab results through Healthy U.

Insurance and Payments

Our office participates in most commercial insurance plans. Most require pre-certification and approval before seeing a physician. Many insurance companies also require copayments as part of your coverage agreement. Copayments, including outstanding amounts owed, are due upon check-in. Please bring your insurance card(s) and a photo ID to each appointment so that we can confirm that we have the most up-to-date information in our records. This will also ensure your claims are filed properly.

Should you have any billing questions, please contact Customer Service.

Centra's Customer Service Telephone Number: 434-200-3777 or 877-908-8707
Customer Service Fax Number: 434.200.6478
Important Emails: Billing.info@centrahealth.com

Walk-in Customer Service:  Centra Business Center, 1204 Fenwick Drive, Lynchburg, Virginia 24502
Walk-in Hours:  8:30 am – 5pm, Monday through Friday