Ratings and comments are obtained from verified patient survey data collected on behalf of Centra by a third-party vendor, Press Ganey Associates, Inc. Centra uses Press Ganey’s MD satisfaction surveys to assess patients' experiences with healthcare providers and staff. In order to support full transparency, Centra ensures that the full range of patient comments, both positive and negative, are published.
Star ratings are displayed only for those physicians who participate in Centra’s patient experience survey program through Press Ganey and have received a minimum of 30 surveys responses.
Despite the drive toward full transparency, occasionally some comments cannot be published because they jeopardize the patient’s privacy, contain vulgar or offensive language, or contain libelous or defamatory content. In these rare instances, comment exclusion based on a strict set of exclusion criteria may be appropriate.
