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Centra is now masking optional for Caregivers and visitors, with a few exceptions. For more details, please read our press release.


A letter was sent in error to some Virginia Premier customers. Centra is accepting Virginia Premier Medicaid. 

Financial Policy

Among the many stressors that come with needing medical care, the financial impact is one of the greatest. At Centra we want to do all we can to make the billing process as simple and painless as possible. As a result, we have a number of payment options to choose from and provide opportunities for financial assistance.
Caregiver and Patient in office shaking hands

Pay a bill

You can pay your bill online with our bill pay portal, or over the phone. 

  • The bill pay portal will ask you to login using phone number or email, last name, and the statement number found on your bill. 
  • Pay over the phone through our interactive voice response system (IVR), available 24 hours a day 7 days a week,by selecting option #1. 
  • Speak to a live agent for payment assistance by selecting option #3. Live agent hours are Monday through Friday, 8:30am – 5 pm.

Please email billing with any questions or concerns. 

Email billing