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Mission Moment, by Jacob Brumfield

Published on Tuesday June 11, 2024
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At Centra, we proudly uphold our mission of “improving the health & quality of life for the communities we serve.” Every team member plays a vital role in this endeavor, and I am fortunate to contribute to the organizational mission through my role as Director of Critical & Intermediate Care at Lynchburg General Hospital. 

I have the privilege of serving some of the most phenomenal Caregivers that provide direct nursing care here at Centra. It was honestly difficult when transitioning away from direct patient care to maintain a clear picture of how I continued to impact the lives of our patients. It took time for me to acknowledge this transition and to understand my new purpose. I now understand and embrace that my impact focuses on supporting those that continue to serve in direct clinical roles.

In my role, I work towards fostering a positive culture within our nursing units and overall organization. A positive work environment is essential for the well-being of our staff, which in turn improves the quality of care we provide for our community. By promoting a supportive and collaborative atmosphere, I help ensure that our team remains motivated and engaged, enabling them to deliver exceptional care and services. 

Active listening is another contribution of my role. By truly hearing the concerns and suggestions of both our staff and the community members we serve, I can better understand their needs and address them effectively. I strive to utilize open communication to build trust and strengthen relationships, which is fundamental in supporting an effective team. 

Removing barriers is also a key contribution. I strive to identify and eliminate barriers to support smoother operations for our team members and to eliminate waste. Lastly, advocacy is at the heart of what I do. I advocate for our staff, ensuring they have the resources and support necessary to perform their duties effectively. Through advocacy, we can drive meaningful change and continuously improve the care we provide.

By fostering a positive culture, actively listening, removing barriers and advocating for our staff and community, I strive to support Centra’s mission and the difference it makes in the lives of those we serve. I would like to close by saying thank you to Centra for allowing me to serve in my director role, and I also want to say a very special thank you to the our nursing Caregivers that allow me to serve them every day. The impact that they have on bettering our community’s health and outcomes is truly remarkable. To lead is to serve!