EAP

HealthWorks EAP partners with employers to provide a comprehensive program to promote emotional wellness for employees and their families.

Call 434.200.6933

Our approach

Ensuring easy and efficient access to professional care is crucial to successful program utilization.

Our licensed providers deliver personalized and compassionate care to clients. HealthWorks EAP offers face-to-face, virtual and telephonic options for the convenience of employees, eliminating any barriers to receiving support. HealthWorks also employs local providers to offer confidential in-person EAP sessions in Central Virginia as well as a robust affiliate network to expand coverage.

In addition, we offer a “warm line” with on-call counselors ready to support employees and families 24/7. We believe that the number of EAP sessions should be determined by an individual plan of care; however, we guarantee coverage of a minimum of 4 EAP sessions, if necessary and appropriate, for problem resolution.

Why Offer An EAP?

A well-designed Employee Assistance Program (EAP) is a proactive business tool that can help your employees face and overcome life’s challenges — while at the same time reducing absenteeism, increasing retention, saving money, controlling costs and increasing employee productivity.

24-48 hour turnaround for appointment availability
100% secured and protected EAP specific electronic health record
24/7 support
In person, Virtual, and Telephonic visit options
The Employee Assistance Professionals Association (EAPA) defines a healthy utilization for EAP services between 3 and 5%.

13.9% total EAP utilization across all organizations for 2023
3.59% individual counseling utilization in 2023
80% of contacts in 2023 were face to face
Over 95% of EAP cases were closed after 5 visits in 2023

Partnering with You

A well-designed Employee Assistance Program (EAP) is a proactive business tool that can help your employees face and overcome life’s challenges — while at the same time

reducing absenteeism, increasing retention, saving money, controlling costs and increasing employee productivity.

We partner with your organization to maximize the health and productivity of your workforce by integrating our services with your organization’s existing goals and initiatives. We collaborate with companies and leadership on shared mission and vision philosophy.

We anticipate issues, develop programs and can assist with policy design to suit your organizational culture and needs.

HealthWorks EAP offers an array of services supporting your employees and organization:

Confidential, professional support and referral services to employees and their families to promote total health and well-being.
Individual assessment, short term counseling, and problem resolution
Direct access to HealthWorks’ Licensed Professional Counselors
Network of affiliate providers for expanded coverage
In-person, virtual, and telephonic visit options
After-hours “warm line” provided telephonically for 24/7 support

Opportunity for integration with mental health services
Program orientation and promotion
Consultation and support
Expert, responsive account management
Monthly, meaningful communication materials
Comprehensive reporting and dashboards
Program customization available
Comprehensive Work Life program and resources

Services for your leadership team:

Support for Job Performance Problems: absenteeism and workplace conflict · Critical Incident Response (organized approach to support management of the stress response following a traumatic event involving a work unit)
Supervisor trainings on how to promote the EAP
Group trainings for leaders and teams (examples include Stress Management, Workplace Boundaries, Compassion Fatigue and Burnout, Work Life Balance, Crisis Management, Team Resilience, Mindfulness)

EAP Critical Incident Response, Multi-systemic Resiliency Approach

A critical incident is an unexpected event that triggers strong emotional reactions, like workplace violence or a natural disaster. These incidents can affect employees' performance and well-being. Responding to them is crucial but often overlooked. By providing support and a space for employees to express themselves, leadership can bridge the gap and rebuild trust. A multi-systemic approach involves engaging both leadership and employees to identify tools and coping mechanisms to navigate the aftermath.

This process focuses on restoring a sense of safety and stability, reconnecting individuals and organizations with their strengths. External support, like Employee Assistance Programs (EAP), can further aid in resilience-building through tailored trainings and counseling. EAP Critical Incident Response, Multi-systemic Resiliency Approach, Robert Intveld, LCSW, CEAP (2023)

Work Life Program

HWEAP also offers a comprehensive Work Life program to provide you and your employees with additional resources and benefits such as:

Robust website providing access to an expansive and continually updated range of supportive and vetted resources, articles, and information on topics of interest to members and their families
Access to a toll-free number for professional assistance and to speak with a highly trained consultant available 24/7/365
Access to professional legal and financial consultations (including one FREE 30-minute call per issue annually on an unlimited number of issues)
Monthly webinars
Professional Work Life specialists are available to assist (at no additional cost) with areas of interest to include:
- Family assistance and referrals
- Caregiver services (including elder care and childcare)
- Support for Relationships
- College Coaching
- Financial Wellbeing
- Community/ Charitable Resources
- Pet Services
- Housing
- Employment
- Parenting resources
- Educational Assistance and more!

HealthWorks EAP offers the opportunity to further integrate with the following services that support your total wellbeing:

Wellness
Occupational Medicine
Rehabilitation and Return to Work Services
Your Health Plan